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Lost & Stolen Cards

General Safety Guidelines

Fraud perpetrated on cards which have been lost or stolen is quite low these days, since the introduction of Chip & PIN however it is still very important to report any incident of loss or theft to your card issuer immediately. It will save you a lot of time and hassle as the issuer can quickly put a stop on the card such that fraudsters are unable to run up credit card bills in your name.

  • Report lost or stolen cards to your card issuer immediately.
  • Cut up old credit cards or debit cards. In particular, cut through the card number, Chip and the black stripe on the back before disposing of them.
  • Sign new cards immediately. Never write your PIN on your card. Don’t let your card out of your sight when paying for goods at a shop or retailer.
  • Check your receipts against your bank statements regularly. If you find a transaction that you don’t recognise, inform your card issuer immediately.
  • Never write down your PIN and never reveal it to anyone, even if someone claims to be from your card issuer or even from the police. Neither would ever ask you to disclose your PIN.
  • When using an ATM, be wary of anyone who might be trying to watch you enter your PIN and avoid attempts by individuals to distract you during the cash withdrawal process.
  • Be prepared in case your card is lost or stolen. Keep a file with your bank or card issuer’s name and telephone number and your account number. Have this separate from your wallet in case it too is stolen.
  • Keep financial information (e.g. bank account numbers, bank statements, ATM and sales receipts) in a secure place before disposing of it carefully. This will prevent ‘dustbin raiders’ from acquiring personal information about you and your cards.