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Mortgage Arrears

Banking & Payments Federation Ireland (BPFI) has launched  a new information and advice leaflet for customers in mortgage arrears, Important Information to Help People in Mortgage ArrearsThis leaflet, written in plain English and approved by the National Adult Literary Agency (NALA), is a further attempt to get distressed borrowers to engage with their lenders in order to explore possible solutions.

The Important Information to Help People in Mortgage Arrears leaflet follows the recent announcement by StepChange Debt Charity Ireland to provide, through funding from banks, a free, independent debt advice service to people who are struggling with debts with more than one lender. The leaflet also highlights the ongoing working relationship which the banking sector has with the Money Advice and Budgeting Service (MABS) and the Insolvency Service of Ireland (ISI), among others.

BPFI-member institutions will be sending a specially-adapted version of this leaflet to their customers who are in arrears. This will spell out clearly the various options that may be available to borrowers from each bank. BPFI-member institutions remain fully committed to engaging and working with customers in financial distress and, wherever possible, to keeping them in their homes. Links to these institution-specific leaflets are available here.

BPFI-member institution’s specially-adapted versions of the Important Information to Help People in Mortgage Arrears leaflet are available to download below:

  • The ACC Loan Management specially-adapted version of the leaflet is available to download here and can be accessed on the ACC Loan Management website here
  • The AIB specially-adapted version of the leaflet is available to download here
  • The Bank of Ireland specially-adapted version of the leaflet is available to download here and can be accessed on the Bank of Ireland website here
  • The Bank of Scotland specially-adapted version of the leaflet is available to download here
  • The Danske Bank specially-adapted version of the leaflet is available to download here and can be accessed on the Danske Bank website here
  • The EBS specially-adapted version of the leaflet is available to download here
  • The Haven Mortgages specially-adapted version of the leaflet is available to download here
  • The KBC Bank Ireland specially-adapted version of the leaflet is available to download here and can be accessed on the KBC Bank Ireland website here
  • The Leeds Building Society specially-adapted version of the leaflet is available to download here and can be accessed on the Leeds Building Society here
  • The Pepper Asset Servicing specially-adapted version of the leaflet is available to download here
  • The permanent tsb specially-adapted version of the leaflet is available to download here and can be accessed on the permanent tsb website here
  • The Ulster Bank specially-adapted version of the leaflet is available to download here and can be accessed on the Ulster Bank website here.