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Debt Management

Financial Services providers seek to work fairly and sympathetically with borrowers who encounter problems in meeting their debt repayments to come up with a workable solution for all parties.  There are a range of initiatives in place to ensure that borrowers find a solution to meet their specific financial situation.  These include:

  • BPFI / MABS Protocol
  • Mortgage Arrears Resolution Process
  • Insolvency Arrangements
  • Bankruptcy.

General Principles

The following steps should be considered and followed by borrowers who may be in difficulty:

  • Contact your lender as soon as possible if you’re having trouble with your repayments or you are concerned that this might be likely to happen
  • Look at your financial situation to make sure that you’re maximising your income and draw up a budget based on your most important spending commitments
  • Respond to letters or phone calls from your lender or their legal representative
  • If you are genuinely unable to make your repayments, ask your lender to explore alternative repayment options with you.

 Mortgage Arrears

Banking & Payments Federation Ireland (BPFI) has launched  a new information and advice leaflet for customers in mortgage arrears, Important Information to Help People in Mortgage ArrearsThis leaflet, written in plain English and approved by the National Adult Literary Agency (NALA), is a further attempt to get distressed borrowers to engage with their lenders in order to explore possible solutions.

Further information for customer sin mortgage arrears is available here.

BPFI/MABS Protocol

The country’s leading credit institutions have subscribed to a Protocol to help personal customers to manage their debt. Developed jointly by Banking & Payment Federation Ireland (BPFI) and the Money Advice and Budgeting Service (MABS), the ‘BPFI/MABS Operational Protocol: Working Together to Help Customers/Clients in Financial Difficulty’ enables BPFI creditors and MABS money advisers to work together effectively to help personal customers/clients to address and manage debt problems and to formulate a mutually-acceptable, affordable and sustainable repayment plan. It sets out the agreed steps by which creditors and money advisers can work together to put such a plan in place and to successfully manage that plan on an ongoing basis. View the BPFI/MABS Operational Protocol: Working Together to Help Customers/Clients in Financial Difficulty here.


BPFI-MABS Cover Page

The Protocol is broken down into two main parts as follows:

  • General Principles – set out the partnership approach to be pursued by creditors and money advisers and the framework for addressing debt problems
  • Procedures – define the general arrangements for good engagement, the five key steps to agreeing a repayment plan and the process for managing an agreed repayment plan.

Mortgage Arrears Resolution Process

For details on managing Mortgage debt problems, please visit the Managing Your Mortgage page.

Insolvency Arrangements

Where a borrower believes that they are insolvent i.e. unable to meet their loan repayments while maintaining a minimum standard of living they may be eligible for a personal insolvency arrangement.    The Insolvency Service of Ireland (ISI) is responsible for the personal insolvency framework. Check out the website set up to help borrowers find out more about insolvency solutions at

The Personal Insolvency Act introduced three new structures to deal with unsustainable debt, both secured and unsecured, as follows:

  • A Debt Relief Notice (DRN) to allow for the write-off of debt up to €35,000, subject to a 3-year supervision period
  • A Debt Settlement Arrangement (DSA) for the agreed settlement of unsecured debt, with no limit involved, normally over 5 years
  • A Personal Insolvency Arrangement (PIA) for the agreed settlement of secured debt up to €3 million (though this cap can be increased) and unsecured debt, with no limit involved, normally over 6 years.

Further details of the insolvency framework and the individual arrangements are available at the ISI website. View the ISI website.


Where a borrower believes that they are in serious financial difficulty and a voluntary payment plan or insolvency arrangement is not sustainable, they may consider bankruptcy.  The rules regarding Bankruptcy were amended in 2016 to reduce the duration of an arrangement to 12 months, previously 3 years. The duration of a bankruptcy payment order was reduced from 5 years to 3 years, except in cases of non co-operation or the concealment of assets when it can be extended for a longer period.

The Insolvency Service of Ireland (ISI) is responsible for the bankruptcy system and further details can be found at the ISI website. Visit the ISI website