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Guide to Safe Payment Card Usage

Keep your PIN safe

Most Irish payment cards now use ‘Chip and PIN’ technology meaning they contain a micro-chip that helps prevent counterfeiting or cloning fraud. Cardholders use a PIN (Personal Identification Number) instead of signing to authorise payments. It is very important for cardholders to keep their PIN safe.

  • Do not write your PIN down or carry it with your payment card
  • Do not tell anyone your PIN
  • Know that your bank or card issuer will never ask you for your PIN
  • Never disclose your PIN over the phone or on the Internet
  • Don’t mistake the 3-digit Card Security Code (CSC) on the back of your card for your PIN. They are not the same thing
  • Do not allow your payment card to be taken out of your sight when you are paying for goods or services. If the till is not nearby, go with the staff member to make the payment
  • Keep your card issuer’s phone number handy, for reporting lost or stolen payment cards
  • If you do not protect your payment card or PIN, or you give them to someone else, you may be held liable for unauthorised transactions.

Access BPFI’s Fraud Prevention Guide

Retain receipts

Retain receipts to reconcile them against your statements. If there are transactions on your account that you do not recognise, contact your bank or card issuer immediately in order to have the issue investigated.

Using your payment card abroad

  • In some countries you are asked to provide photo identification (e.g. a passport), to key in a PIN and/or to sign a receipt in order to verify a transaction. These are simply added security procedures carried out by some shops – similar to the way in which shops here might ask you to initial your cash back on a debit card transaction. Chip and PIN is a European initiative and is operational in Ireland.
  • You may wish to advise your bank or card issuer in advance of travelling abroad. In order to protect against fraudulent transactions on your card, banks operate fraud monitoring systems which alert them to unusual spending patterns. Generally the card issuer will contact the cardholder on detection of these unusual spending patterns.

 Keeping your cards safe when travelling abroad

Information to help you keep your payment cards safe when travelling abroad is available on our website here.