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Sold Out – National Banking Conference 2018 – Reshaping Retail Banking – Sold Out


Date         Thursday 18 October 2018
Time         9:00am - 1:00pm
Location   The Marker Hotel, Grand Canal Square, Dublin 2

Event Overview

*** This Conference is now sold out******

 

Banking and Payments Federation Ireland will host its flagship National Banking Conference 2018 – Reshaping Retail Banking, on Thursday 18th October at The Marker Hotel, Dublin from 9.00am – 1.00pm.

As the transformation in retail banking continues apace, this year’s conference will explore and assess the factors driving this evolution, including customer behaviour and expectation, technology and innovation as well as the fundamental shift in culture which banks must realise to regain public trust and rebuild customer loyalty.

Over a series of keynote speeches and panel discussions leading bankers, policy makers, regulators and analysts from home and abroad will address three core topics including Culture in Banking, Trends in Retail Banking and Innovation and Customer Experience.

Key speakers on the day will include Patrick Kennedy, Chairman, Bank of Ireland; Richard Pym, Chairman, AIB, Alison Cottrell, CEO UK Banking Standards Board, among others.

Group Bookings
For organisations wishing to send several of their team, we are pleased to offer further discounts for group bookings (applicable where all attendees are employed by the same organisation and are registered under one booking):

  • 4 for the price of 3
  • 7 for the price of 5
  • 10 for the price of 7

Speakers and Topics

  • Introduction/House Rules: Vincent Wall, Moderator and Business Editor, Newstalk Radio
  • Welcome Address: Jonathon Lowey, BPFI President and Country Manager, Citadel Securities
  • Session 1: Bank Chair Perspectives on Reshaping Retail Banking
    • An ‘armchair conversation’ with Vincent Wall, Moderator:
    • Patrick Kennedy, Chairman, Bank of Ireland
    • Richard Pym, Chairman, AIB
  • Session 2: Key note address on Culture in Banking
    • Alison Cottrell, CEO UK Banking Standards Board
  • Panel Discussion: Culture in Banking
    • Alison Cottrell, CEO, UK Banking Standards Board
    • Floris Mreijen, Deputy CEO, Dutch Banking Association
    • Ciaran Walker, Consultant, Eversheds Sutherland
  • Session 3: Key note address on Trends in Retail Banking
    • Julian Skan, Senior Managing Director – Accenture Strategy, Banking & Capital Markets
  • Panel Discussion: Trends in Retail Banking
    • Julian Skan, Head of Strategy for Financial Services, Accenture
    • Bruce Bullock, Head of Digital & Innovation, permanent tsb
    • Maurice Crowley, Acting CEO and Director Banking & Payments, BPFI
  • Session 4: Key Note address on Innovation and Customer Experience
    • Noémie Papp, Head of Digital and Retail, European Banking Federation
  • Panel Discussion: Innovation and Customer Experience
    • Noémie Papp, Head of Digital and Retail, European Banking Federation
    • Damien Daly, Director of Customer Experience & Products, Ulster Bank
    • Eddie Dillon, Director of Innovation, KBC Bank Ireland
    • Fergal O’Leary, Member of Competition & Consumer Protection Commission
  • Closing Remarks
    • Jonathon Lowey, BPFI President

Further Information

For more details on this event contact Lisa Shevlin, Head of Conference and Events at lisa.shevlin@bpfi.ie

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