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Safeguarding Our Customers Seminar

Date         Tuesday 13th March 2018
Time         9.00am - 12.15pm
Location   The Westbury Hotel, Grafton Street, Dublin 2

Event Overview

Banking and Payments Federation Ireland (BPFI) will host a half day seminar on Safeguarding Our Customers on Tuesday 13th March in The Westbury Hotel, Grafton Street, Dublin 2.

BPFI members are looking to improve the experience of and outcomes for customers who are vulnerable, often identifying this as a key part of an enhanced banking culture that places customers centre stage. This seminar is an opportunity to:

Learn how financial service providers should prepare for the significant requirements of the Assistant Decision Making Legislation,

Understand better how to best meet the requirements of customers who may be in vulnerable circumstances.

Many banks in Ireland have implemented policies and training to help staff properly identify and assist such customers. Of real interest to members and stakeholders is Dr. Amanda Phelan’s presentation of the findings of unique UCD Research into the experience of frontline staff in dealing with customers who may be the victims of financial abuse. Based on a survey of frontline staff and in-depth interviews with senior bank staff and stakeholders, the research allow us consider the challenges, existing best practice, and potential solutions.

Dr. Aine Flynn, Director of the new Decision Support Services agency established under the Assisted Decision Making Act, 2015, will discuss how financial service providers should prepare for the significant requirements of this legislation. With this legislation heralding a societal change in the approach to mental capacity, experts from the HSE National Safeguarding Office will provide helpful insights and training and we will learn about innovative practices from the UK banking sector.

For individual bookings, please click on the ‘Book Now’ button. For organisations wishing to send several of their team, we are pleased to offer further discounts for group bookings (applicable where all attendees are employed by the same organisation and are registered under one booking):

4 for the price of 3
7 for the price of 5
10 for the price of 7

To take advantage of this opportunity, please complete the registration form available here and send it to Lisa Shevlin at

View the full agenda for this event here.

Further Information

For further information on the event, please contact Lisa Shevlin, Head of Conference & Events, Banking & Payments Federation Ireland at 01-4748802 or

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