Vishing (Telephone) Scam24th August 2017
There are reports of consumers being cold-called by fraudsters claiming to be from their Bank.
- Fraudulent calls have been targeting customers trying to persuade them that their Credit / Debit Card have been compromised.
- These scams will usually request a transfer of funds or disclosure of card/account details.
- Other variants of the fraudulent calls involve the customer’s account being over credited and that the customer must transfer money back to a third party account.
- Some fraudulent callers are also advising that the customers branch will not be aware of this call as it is being handled by a third party.
To assist in identifying such calls please be aware:
- Your Bank will never call you to ask for a refund of credit in this manner.
- Your Bank will not request for a transfer to any third party accounts.
Be wary of such calls, as they are not genuine.
- If you suspect a call may be fraudulent you may hang up and call the phone number on the back of your card, or your local branch for verification
- Make sure you hear a dial tone if calling from a landline or call from your mobile phone and tell them about your recent contact
- Don’t transfer money out of your account unless you are doing so of your own accord – not being instructed to do so by a ‘caller’. Once your money leaves your bank account it is gone.
This is a general notice issued by the Financial Crime and Security Department of BPFI on behalf of BPFI members.
Disclaimer Note: The information contained in this Fraud Alert /Advisory is for general guidance and for information purposes only and is intended to enhance awareness and vigilance regarding this fraud.