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Banking industry guide for vulnerable customers receives NALA Plain English Award

11th February 2019

Banking & Payments Federation Ireland (BPFI) was today delighted to receive a NALA Plain English Award for its the Guide to Safeguarding Your Money Now and in the Future. The guide was awarded third place in the category of Best use of plain English by an organisation.

Published by BPFI and its member banks the guide provides advice to consumers on how to prepare for a time when assistance may be needed to manage their money. It also seeks to raise awareness of financial abuse and fraud, which can impact on anyone regardless of wealth or age.

The guide, which can be downloaded here, is available from banks and the offices of many Safeguarding Ireland members, including HSE Safeguarding Teams across the country. Carrying the Plain English Mark from NALA, it was developed by BPFI and participating banks AIB, Banking of Ireland, KBC, permanent tsb and Ulster Bank. The guide encourages customers to take control of their banking and to be aware of the risk of financial abuse, which unfortunately can be committed by people known to them.

Accepting the award at a ceremony held by NALA today, Louise O’Mahony, Head of Sustainable Banking, BPFI said: “Banks recognised they could provide their customers with some practical tips and advice to help manage their money and to keep control of their finances, no matter what their circumstances. The opportunity to work with NALA was fantastic as their input really helped us make our key messages as clear as possible.”

BPFI participates in the National Safeguarding Committee which seeks to promote a culture of safeguarding vulnerable customers and whose participants include the HSE, many advocacy bodies and charities, as well as service providers and An Garda Siochana. Raising public awareness of financial abuse is key to safeguarding customers and to this end the National Safeguarding Committee has played a crucial role in informing BPFI and members of the experience of adults at risk.


Notes: Banking & Payments Federation Ireland (BPFI) represents the banking, payments and fintech sector in Ireland.  Together with its affiliates, the Federation of International Banks in Ireland and the Fintech & Payments Association of Ireland, BPFI has over 70 member institutions and associates, including licensed domestic and foreign banks and institutions operating in the financial marketplace here.

Contact: Jillian Heffernan, Head of Communications, 087 9016880 or

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