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Banks Support New Awareness Campaign on Safeguarding Vulnerable Adults

8th June 2017

BPFI and its member banks are pleased to support a new awareness campaign led by The National Safeguarding Committee on safeguarding adults who may be vulnerable. The campaign, which runs in June and September, aims to highlight incidence of abuse against vulnerable persons including physical, emotional, psychological and financial abuse.

BPFI and its members are currently active in this area through BPFI’s Vulnerable Customer Forum which aims to develop a best practice approach to customers presenting in vulnerable circumstances. The expertise and information provided and challenges discussed through this work helps the sector to better understand the experiences and requirements of customers who may be vulnerable to financial abuse, possibly as a result of illness, dementia, mental health problems, physical disability or intellectual disability.

In addition BPFI is also involved in Dublin City University’s Dementia Elevator programme. This programme prepared training modules specifically to help staff in frontline banking positions to develop an empathetic and informed approach to dealing with customers with dementia.  A number of BPFI members are currently rolling out this training to relevant staff members as part of their general, ongoing training.

As part of the NSC campaign a dedicated support number has been established by the HSE National Safeguarding Office at (061) 461 358 which the public can call for advice and to get signposted to the most appropriate public services. The National Safeguarding Office is based in Limerick and works with nine HSE Safeguarding Teams across the country. Full contacts for each office can be found here.

BPFI is a member of the National Safeguarding Committee (NSC), a multi-agency and inter-sectoral body established by the HSE. The NSC brings together key players in public services, legal and financial services, the health and social care professions, regulatory authorities and NGOs to work collaboratively to ensure that adults who may be vulnerable are safeguarded


For further information please contact:

Jillian Heffernan, Head of Communications, BPFI
Ph: 01 4748835/087 9016880

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