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BPFI host Conference on Culture, Ethics and Compliance

5th March 2019

Banking & Payments Federation Ireland (BPFI) today held its inaugural banking culture conference, Anchoring Good Culture, Ethics and Compliance in Banking, in the Marker Hotel, Dublin. Following on from the establishment of the Irish Banking Culture Board and the publication of the Central Bank Behaviour and Culture report, the half day conference focused on what banks need to do and are actually doing to develop and embed a better customer-focused culture in their operations.

Contributors to today’s conference included Mr. Justice John Hedigan, Chair, Irish Banking Culture Board who spoke on the topic of rebuilding trust in banking.  Two in-depth case studies were also presented by Saumya Bhavsar, Managing Director – Global Head of Regulatory Affairs & Tamlyn Ludford, Head of Investigations, Credit Suisse and Sue Tomblin, People Propositions Director, Lloyds Banking Group UK to illustrate how these banks are embedding good culture.

Opening today’s conference, Maurice Crowley, Acting Chief Executive, BPFI said: “As an industry, we have already devoted much time to considering the need to develop and promote good culture. It’s now opportune to move on to the next stage: from considering the need to identifying the how.  This is likely to be an extended journey and we have much to learn along the way: naturally as practitioners, but also as regulators, policy makers, legislators and consumer advocates.

For our part in BPFI, we recognise the importance and value of the work conducted last year by the Central Bank in undertaking behaviour and culture assessments of each of the five main retail banks; and are committed to working – together with our retail member banks – with the Central Bank in helping to bring about further improvement in the consumer-focused culture of banking in Ireland.” 


Note: Banking & Payments Federation Ireland (BPFI) represents the banking, payments and fintech sector in Ireland.  Together with its affiliates, the Federation of International Banks in Ireland and the Fintech & Payments Association of Ireland, BPFI has over 70 member institutions and associates, including licensed domestic and foreign banks and institutions operating in the financial marketplace here.

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