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BPFI Safeguarding Customers Guide

20th May 2019

As the latest Safeguarding Ireland awareness campaign gets underway highlighting the issue of abuse of vulnerable adults, BPFI is reminding consumers of its safeguarding guide which provides advice on protecting against financial abuse.

Published by BPFI and its member banks with guidance from Safeguarding Ireland, the Guide to Safeguarding Your Money Now and in the Future, provides advice to consumers on how to prepare for a time when assistance may be needed to manage their money. It also seeks to raise awareness of financial abuse and fraud, which can impact on anyone regardless of wealth or age.

The guide, which has achieved the Plain English mark from Nala, can be downloaded here and is available from banks and the offices of many NSC members, including HSE Safeguarding Teams across the country. It was developed by BPFI and participating banks AIB, Banking of Ireland, KBC, permanent tsb and Ulster Bank. The guide encourages customers to take control of their banking and to be aware of the risk of financial abuse, which unfortunately can be committed by people known to them.

BPFI participates in the National Safeguarding Committee which seeks to promote a culture of safeguarding vulnerable customers and whose participants include the HSE, many advocacy bodies and charities, as well as service providers and An Garda Siochana. Raising public awareness of financial abuse is key to safeguarding customers and to this end the National Safeguarding Committee has played a crucial role in informing BPFI and members of the experience of adults at risk.

Download the Guide here.

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