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BPFI Statement re Financial Services and Pensions Ombudsman Report

24th January 2019

Banking & Payments Federation Ireland (BPFI) notes the publication today by the Financial Services and Pensions Ombudsman (FSPO) of its legally binding decisions reached throughout 2018.

In supporting the work of the FSPO we welcome the publication of these decisions.  Like the Ombudsman, we believe it will play an important role in assisting financial service providers and consumers in both avoiding and resolving disputes.

We believe the work of the FSPO is very important in resolving complaints but also in hopefully minimising the number of complaints that need to be dealt with by the Office.

We welcome the fact that the vast majority of complaints to the Ombudsman were resolved through mediation.


Note: Banking & Payments Federation Ireland is the voice of banking and payments and fintech in Ireland, representing over 70 member institutions and associates, including licensed domestic and foreign banks and institutions operating in the financial marketplace here.

Contact: Jillian Heffernan, Head of Communications, 087 9016880 or

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