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Transforming Banking for Customers at the 2017 BPFI National Conference

20th October 2017

Banking & Payments Federation Ireland (BPFI) today held our annual national conference, Transforming Banking for Customers at the Marker Hotel in Dublin. Opened by Vincent Wall, Newstalk, the conference hosted a gathering of key senior bankers, policy makers and other key stakeholders to examine the impact of digital innovation on customer services and the policy and regulatory environment necessary to support this.

Among those contributing to the conference were Ruth MCCarthy, CEO, FEXCO Corporate Payments, who provided an overview of PSD2 and how it is set to transform the sector; Santiago Fernandez de Lis, Head of Financial Systems and regulation, BBVA Research, who spoke on how the nature of change in the sector is being driven by a combination of transformative forces; and Alex Weber of N26 who outlined the high expectations of digital natives and how trends have moved from offline to online to mobile.

In his welcome address, BPFI President Jonathan Lowey highlighted the importance of understanding and embracing the ongoing transformation in banking, observing how, “The combination of customers’ evolving preferences and technological advances provides for the development and delivery of banking services in innovative ways. In responding to that opportunity we all need to be mindful of the challenge which I would summarise as follows: how to facilitate the deployment of financial technology, that provides for a level playing field between incumbents and new players, that enhances the customer experience and which doesn’t at the same time leave the provider or customer open to new risks.”

 

Banking and Payments Federation Ireland (BPFI) is the voice of banking and payments in Ireland representing over 70 member institutions and associates, including licensed domestic and foreign banks and institutions operating in the financial marketplace here.

For Further Information Contact: Keira Doyle, Head of Communications, BPFI, ph: 01 474 8835 / 086 269 4460

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